Frequently Asked Questions
Do you ship worldwide?
Yes we ship to many (but not all) countries worldwide. If shipping is unavailable for your country, please contact us and we will fulfill the order to the best of our ability.
What shipping methods do you offer?
Please refer to our Shipping Information Page for details.
How do I track my order?
Please contact us directly and our representatives will respond with your order’s tracking information within 24 hours.
How can I find my purchase on my credit card statement?
You can identify any purchase you’ve made at Empire Jewelry as “EmpireJ”
What payment methods are available on your website?
We accept all major credit cards and payment methods via PayPal.
I received a promotional code. How do I use it?
You can apply any valid promotional code for Empire Jewelry by clicking “APPLY” at the appropriate field on the “Shopping Cart” page before checkout.
What should I do if I receive a ‘payment didn’t go through’ message?
Please check your billing information for any errors. You can try an alternate credit card, or try again after a few hours. If you need assistance or have questions, feel free to contact us.
How do I place an order?
- First, navigate to the product page you’re interested in purchasing.
- Then, select the correct size of the product and enter the name you’d like personalized into your custom piece.
- Click “Add to Cart” and the product will appear in your cart.
- Then navigate to Checkout by clicking the Checkout button in the main menu above which will bring you to the billing and shipping information form page.
- Fill out the forms, double check for accuracy, and then click “Submit Order”.
That’s the entire order process from A to Z!
I have a special request for my necklace, what should I do?
Please contact us before ordering.
How do I change an order after It has been placed?
Please contact us immediately as production of our custom pieces usually begin within 24 hours of receiving the order.
How can I cancel an order?
Again, please contact us immediately.
How do I measure my ring size?
Please refer to a ring size guide. Here are a few free resources online:
Is your jewelry made of real precious metals?
Yes all our products are made of real gold, rose gold, or sterling silver and are described in their product page descriptions. We do not sell imitation or fake gold products.
Do you offer gift wrap and gift message?
Yes. If you’d like gift wrapping for your order, please contact us after ordering your product and we can beautifully gift-wrap and add a gift message to your order as a custom order for a small additional charge.
Returns and Refunds
What are your return conditions?
In the event you receive a damaged piece of jewelry or a piece of jewelry with an error, please notify us immediately via phone or E-mail. We will either exchange your piece or offer a refund upon return of item.
Customers are able to return new, unopened items (with the tags attached and not removed to prevent return fraud) fulfilled by Empire Jewelry within 14 days of the delivery date. Please note that on any returned and/or orders canceled after shipment of ANY kind there is a 20% restocking fee.
Empire Jewelry reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published on this page. If you have any inquiries regarding this or any of our other policies, please do not hesitate to contact us here.